Dubai launches 100% Paperless Stamp

Dubai smart city

Government entities in Dubai that have fully implemented the Dubai Paperless Strategy will be awarded with a 100% Paperless Stamp.

The Smart Dubai Department has launched the initiative as part of its contribution to the Government Development Track, one of six tracks announced by the Dubai Council.

Three categories of consumption

The 100% Paperless Stamp initiative classifies government entities by order of their paper consumption into three categories: large, medium and small. Results will be announced every six months. The Stamp is awarded to entities that have transferred 100 per cent of their services and internal operations to digital mediums, as per the Dubai Paperless Strategy.

According to Smart Dubai’s statistics – which are based on reports from government departments – certain large entities have registered an entity-wide digitisation rate of more than 60 per cent. These include the Dubai Electricity and Water Authority (DEWA), Dubai Police General Headquarters, the Roads and Transport Authority (RTA), and the General Directorate of Residency and Foreigners Affairs in Dubai.

In the medium entities category, the Department of Land and Property in Dubai recorded a similar completion rate, while the Department of Economic Development, the Knowledge and Human Development Authority, the Department of Tourism and Commerce Marketing, and the Community Development Authority had similar results in the small entities category.

Dr Aisha Bint Butti Bishr, director general, Smart Dubai, explained that the stamp is in line with Smart Dubai’s commitment to expedite the Dubai Government’s digital transformation and achieve the objectives of the Dubai Paperless Strategy, which consists of transferring all government transactions – internal and government-to-customer – to digital mediums. The Dubai Government wants to become a fully digital administration by December 2021.

“The ‘100% Paperless Stamp’ initiative also allows us to evaluate the efforts made by trailblazing entities that were instrumental in implementing the Dubai Paperless Strategy within all their respective departments,” she added. “These entities have shown commitment to efficiency in their operations, embracing digital solutions, enhancing customer happiness, and cementing the emirate’s lead in the integrated digital government sector.

“This will undoubtedly encourage other government entities to implement the strategy, which, in turn, helps accomplish our ultimate goal to make Dubai the smartest and happiest city on Earth.”

Five-stage approach

Overall, 23 entities have joined the strategy in its first, second and third phases and phase four is currently being launched. The fifth and final phase of the initiative is scheduled to be kick off in May 2020.

The Dubai Paperless Strategy aims to transform the government services and operations into 100 per cent digital and cut paper consumption by more than a billion sheets of paper across the Dubai Government each year. Dubai projects that this will save 130,000 trees and 40 hours per person per year that would have otherwise been spent executing paper transactions, equating to AED900 million ($245 million/€223 million).


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