Transit Technologies has announced the launch of an AI-powered voice assistant for trip management with the aim of improving accessible public mobility.
Intelligent Voice Assistant (IVA) for Trip Management enables paratransit and demand-response riders to check, change, or cancel trips using natural, conversational language without menus, no hold times, and no app required.
Real-time trip updates
Designed to modernise rider communication and relieve overburdened call centres, IVA integrates directly with scheduling platforms like Ecolane and CTS Software’s TripMaster, providing real-time trip updates and automating up to 80 per cent of routine call types.
IVA uses natural-language understanding (NLU) models to interpret rider requests and interacts directly with scheduling systems via an API. The result, Transit Technologies claims, is shorter wait times, improved accessibility, and up to 35 per cent reductions in operating costs.
IVA’s first release supports Transit Technologies’ paratransit solution, Ecolane, enabling riders to confirm upcoming trips, check estimated arrival times, and cancel rides through simple voice commands such as “Where’s my ride?” or “Cancel my 3pm trip.” The company reports TripMaster will offer the same IVA features in early 2026.
Read more: smartcitiesworld.net
